Frontier Payment Solution LLC

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Refund Policy

Yes. Based on your services, your website falls under the following categories:

  • Cloud Solutions Provider

  • Managed IT Services

  • Microsoft 365 Solutions Partner

  • Google Workspace Reseller/Provider

  • Business Email Hosting Provider

  • Domain Registration & DNS Management

  • Cloud Email & Productivity Solutions

Since you sell digital services and subscriptions, your refund policy should be different from an e-commerce store. Below is a professional refund policy suitable for your business.

Refund Policy

Effective Date: August 1, 2026

At Frontier, we are committed to delivering reliable cloud solutions, business productivity services, and exceptional customer support. Because many of our services involve digital subscriptions, software licensing, and third-party provisioning, this Refund Policy explains when refunds may or may not be available.

By purchasing our services, you agree to this Refund Policy.

Services Covered

This Refund Policy applies to services including, but not limited to:

  • Microsoft 365 Licensing

  • Google Workspace Licensing

  • Business Email Hosting

  • Cloud Email Solutions

  • Domain Registration

  • DNS Management

  • Cloud Hosting

  • Website Hosting

  • Managed IT Services

  • Technical Support Services

  • Migration and Deployment Services

Refund Eligibility

Refunds may be considered under the following circumstances:

  • A duplicate payment was made for the same service.

  • A billing error occurred due to our mistake.

  • The purchased service could not be provisioned because of an issue directly caused by Frontier.

  • A refund is required by applicable law.

Approved refunds will be processed using the original payment method whenever possible.

Non-Refundable Services

The following services are generally non-refundable once they have been activated, delivered, or provisioned:

  • Microsoft 365 subscriptions

  • Google Workspace subscriptions

  • Software licenses

  • Domain registrations

  • Domain renewals

  • Domain transfers

  • SSL certificates

  • Email hosting plans

  • Cloud hosting services after activation

  • Migration services

  • Professional consulting

  • Configuration and setup services

  • Custom technical work

  • Managed IT support already performed

These services often involve immediate activation or third-party licensing costs that cannot be recovered.

Subscription Services

Many of our services are billed on a monthly or annual subscription basis.

Unless otherwise stated:

  • Subscription fees are charged in advance.

  • Subscription payments are non-refundable after the billing period begins.

  • Customers may cancel automatic renewal before the next billing cycle to avoid future charges.

Cancellation does not automatically generate a refund for the current billing period.

Domain Registration

Domain names are registered through accredited registrars immediately after purchase.

Once a domain has been registered, renewed, or transferred, the transaction is final and non-refundable.

Customers are responsible for verifying spelling, ownership, and registration details before completing an order.

Microsoft 365 & Google Workspace

Microsoft 365 and Google Workspace subscriptions are subject to the licensing and billing policies of their respective providers.

After licenses have been issued or activated, refunds are generally unavailable unless otherwise permitted by Microsoft, Google, or applicable law.

Service Cancellations

Customers may request cancellation of recurring services at any time.

Cancellation requests must be submitted before the next renewal date.

Services will remain active until the end of the current paid billing period unless otherwise agreed.

Billing Errors

If you believe you have been billed incorrectly, please contact us within 7 days of the transaction.

We will investigate the issue and, if an error is confirmed, issue an appropriate refund or billing adjustment.

Refund Processing

If a refund is approved:

  • Refunds are issued to the original payment method whenever possible.

  • Processing times typically range from 5 to 10 business days, depending on your payment provider or financial institution.

Chargebacks

If you experience a billing issue, we encourage you to contact Frontier before initiating a chargeback through your bank or payment provider.

Filing a chargeback without first contacting us may result in the suspension or termination of your services while the matter is under review.

Changes to This Policy

Frontier reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us.

Frontier

Email:info@frontierpaymentsolution.com

Website: https://frontierpaymentsolution.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM

Customer Commitment

At Frontier, we value long-term relationships built on trust, transparency, and dependable service. While many of our digital products and cloud subscriptions cannot be refunded once activated, our team is committed to working with you to resolve billing concerns fairly and promptly. Our goal is to provide reliable solutions and responsive support throughout your experience with us.

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